Call Log

From Intuitive Voice Support Wiki

The call log contains a list of all call records that have been made on your system using Snap. Call records can be filtered and searched by clicking the filter icon and selecting the appropriate search criteria next to the column(s) you wish to search.

The Field Chooser (located on the top left of the Call Log menu) provides seven columns of information that may be used to display and organize your call records. Each of these fields can be turned on/off by checking and/or un-checking the appropriate checkbox.

Note:  If you do not wish for Call Records to be stored, use the "Clear on exit" option from the Calls tab under Settings.

Call Log Options

The call log provides three configuration options: Dial Normally, Dial Differently, Copy and Export to Excel.

To Dial a Call Normally from the Call Log

1. Right click on Snap from the toolbar and select Call Log.
2. Navigate through the call log and identify the number you wish to dial.
3. Right click on the number to be dialed and select Dial Normally.

The selected number is dialed from the call log.

To Dial a Call Differently from the Call Log

1. Right click on Snap from the toolbar and select Call Log.
2. Navigate through the call log and identify the number you wish to dial.
3. Right click on the number to be dialed and select Dial Differently.

The selected number displays in the toolbar allowing you to edit the number prior dialing it.

Note:  This can be useful if you need to change the area code or add/remove a 1.

To Copy a Number from the Call Log

1. Right click on Snap from the toolbar and select Call Log.
2. Navigate through the call log and identify the number you wish to dial.
3. Right click on the number to be dialed and select Copy.

The selected number is copied from the call log.

To Export the Call Log to Excel from the Call Log

1. Right click on Snap from the toolbar and select Call Log.
2. Navigate through the call log and identify the number you wish to dial.
3. Right click on the number to be dialed and select Export to Excel.

The selected number is exported from the call log to Excel.