Controlling Calls

From Intuitive Voice Support Wiki

Contents 1 Originating Calls 2 Transferring Calls from… 3 Transferring Calls to… 4 Setting Call Notes

Originating Calls

Calls can be originated and initiated via double clicking or dragging and dropping an object.

Places you can originate to using the iView panel:

• Other extensions (Double click the extension)
• Voicemail (Double click the voicemail icon; works on both local and remote extensions)
• Cell Phone (Double click the cell phone icon; works on both local and remote extensions)
• Conference Room (Double click the conference room item or drag and drop an extension, local or remote, into the conference room item)

Note:  If you have a profile that is managing multiple extensions, iView allows you to select which one of those extensions should 
be used to perform the origination. To select the extension you wish to be your originating extension, simply click the arrow button 
in the upper left hand corner of the local extension. Also you can dial a number directly using the call box at the top of your local 
extensions area.

Transferring Calls from…

Places you can transfer calls from:

• Local Extensions
• Remote Extensions
• Held Calls Area (You can also pick up a held call by double clicking it)
• Parked Calls Area (You can also pick up a parked call by double clicking it

Note:  You can only transfer to extensions

• Queue (You can also pick up a queue call by double clicking it)
• Conference Room

Transferring Calls to…

Places you can transfer calls to:

• Extensions (Drag and Drop)
• Voice Mail (Drag and Drop: works on both local and remote extensions)
• Cell Phone (Drag and Drop: works on both local and remote extensions)
• Held Calls Area (You can also pick up a held call by double clicking the item in the held call list)
• Parked Calls Area (You can also pick up a parked call by double clicking the item in the held parked list)
• Queues (You can also pick up a queue call by double clicking the call item in the queue list)

Note:  All transfers are performed via drag and drop with the exception of parking and placing calls on hold which can also be 
performed via the park and hold buttons.

Setting Call Notes

You can set notes for calls that are on hold or parked.

To Set a Call Note

1. Click the note area for that call.
2. Type in your note and press Enter.

Note:  Held call notes will only be visible to you.  Parked call notes will be visible to all users logged into the system.