Permissions

From Intuitive Voice Support Wiki

Contents 1 Configuring Permissions 2 Permission Glossary 2.1 Local Extension Permissions 2.2 Remote Extension Permissions 2.3 Parking Lot Permissions 2.4 Queue Permissions 2.5 Conference Room Permissions

Configuring Permissions

iView allows for granular control over every profile and the actions that they can perform. All permissions are Profile / Object based where an "Object" is the profile's local extension, a remote extension, the parking lot, a queue or a conference room. For example you can specify what actions profile "John" can perform on queue "Main Queue".

There are three different tiers of permissions. Default, Group, and Override. By default, all users are given default permissions. Group and override permissions are configured by your administrator. Default Permissions Default permissions are permissions that are used system wide if no other permissions have been specified. These will usually specify the permissions that the majority of the users will be given.

Note:  Default permissions can be overridden by group permissions and group permissions can be overridden by override permissions.

To Configure Default Permissions

1. Click on the Server connection within the Administrator interface and the Server window displays.
2. In the Default Permissions area, click Modify Default Permissions and the Default Permissions window displays.
3. Select the appropriate default permissions to activate and/or deactivate and click Save.

Permission Glossary

Local Extension Permissions

Permission	Description
Call Cell Phone	Allows users to call their local extension’s cell phone.
Call Voice Mail	Allows users to call their local extension’s voice mail.
Record	Allows users to record their local extension’s calls.
Add Extension Directories	Allows users to create new extension directories.
Add Temp Conference Rooms	Allows users to create temporary conference rooms.
Hold Calls	Allows users to place calls on hold.
Hang Up	Allows users to hang up their local extension’s call via the panel.
Set User Status	Allows users to set their local extension’s availability status.
Set User Status Note	Allows users to set their local extension’s note and return time.
Transfer Call to Voice Mail	Allows users to transfer calls to voice mail.
Transfer Call to Cell Phone	Allows users to transfer calls to a remote extension’s cell phone.
Mute	Allows users to mute or un-mute their local extension’s calls if in a conference room or a barged call.
Agent Login	Allows users to log in or out of their local extension’s agent.

Remote Extension Permissions

Permission	Description
Call Voice Mail	Allows users to call a remote extension’s voice mail.
Transfer Call to Voice Mail	Allows users to transfer calls to a remote extension’s voice mail.
Record	Allows users to record a remote extension’s calls.
Email	Allows users to email a remote extension.
Barge	Allows users to barge in on a remote extension’s calls.
Chat	Allows users to initiate a chat session with a remote extension.
View Calls	Allows users to see a remote extension’s call status.
Transfer To	Allows users to transfer calls to a remote extension.
Steal Call	Allows users to transfer (steal) calls from a remote extension.
Originate To	Allows users to originate a call to a remote extension.
Call Cell Phone	Allows users to call a remote extension’s cell phone.
Transfer Call to Cell Phone	Allows users to transfer calls to a remote extension in or out of their agent.
Agent Login	Allows users to log a remote extension in or out of their agent.
View Caller ID	Allows users to see a remote extension’s caller ID.

Parking Lot Permissions

Permission	Description
Park Call	Allows users to park calls.
Set Parked Call Note	Allows users to set park call notes.
Un-Park Call	Allows users to take a call out of park.

Queue Permissions

Permission	Description
Steal Call	Allows users to dynamically transfer (steal) calls from a queue.
Transfer To	Allows users to transfer calls into a queue.

Conference Room Permissions

Permission	Description
Steal Call	Allows users to transfer (steal) calls from a conference room.
Transfer To	Allows users to transfer calls into a conference room.
Originate To	Allows users to originate to or invite other extensions into a conference room.
Mute Users	Allows users to mute or un-mute conference room members.
Kick Users	Allows users to kick conference room members.