Reporting Tab

From Intuitive Voice Support Wiki

The Reporting tab allows users to run personal historical reports.

To Run a Personal Historical Report

1. Login to your PBX, click the Reporting tab then click Historical Reporting.
2. In the Type field, select the type of phone calls you wish to display in the report. Available options include: All, INBOUND, INTERNAL, LOCAL, INTERNATIONAL, LONG DISTANCE and 911.
3. In the Extension field, select the extension you wish to display in the report. Available options include: All or a specific extension.
4. In the Start Date field, select the month, day and year for the report to begin.
5. In the End Date field, select the month, day and year for the report to end.
6. In the Status field, select a status for the report. Available options include: ALL, ANSWERED, ABANDONED, CONGESTION, CHANUNAVAIL, BUSY, NOANSWER, CANCEL, TIMEOUT, ANSWER and JOINEMPTY.
7. Click Run Report to run the configured report and your results are displayed.

Note:  Each field configured field (Type, Extension, Start Date, End Date and Status) in the Run Report area further defines 
the report results to create a focused report.

(Optional) To Export a Run Personal Historical Report to Excel

1. Click the Excel icon located on the top of the Historical Reporting window
2. Click Open to view the exported report in Excel.
3. Click Save to save the exported report to your computer.

Report Settings

Setting	Description
Type	Displays the type of call that was made. Available types include: INBOUND – Displays only inbound calls. INTERNAL – Displays only internal calls. LOCAL – Displays only local calls. INTERNATIONAL – Displays only international calls. LONG DISTANCE – Displays only long distance calls. 911 – Displays only 911 calls.
Dialed Number	Displays the extension or number that was dialed.
Source	Displays the extension or number of a received call.
Destination	Displays the extension of a routed call or the name of the route where a call was routed from using your specified routing rules.
Date	Displays the date (year, month, day, hour, minute, second) when a call was placed.
Duration	Displays the duration of a call.
Status	Available statuses include: ANSWERED – Displays when a call was answered. ABANDONED – Displays when a dialed call was abandoned. CONGESTION – Displays when the call encountered congestion. CHANUNAVAIL – Displays when a channel was unavailable. BUSY – Displays when the number dialed was busy. NOANSWER – Displays when the number dialed was not answered. CANCEL – Displays when the number dialed was cancelled. TIMEOUT – Displays when the number dialed timed out. ANSWER – Displays when the call was answered. JOINEMPTY – Displays when a call joined an empty conference room.
Modify	Available options include: Play Recording – Click to listen to a recording. Delete Report – Click to delete a selected report. Email Report – Click to open the Email configuration window allowing you enter an Email Address and click Send to send the selected report to this address via Email.